Frequently asked questions

No. You can order without an account: an email address, a phone number and a delivery address are enough. An account is useful if you want to see your order history.

Within one working day after the payment reaches us. Around public holidays dispatch can take a little longer.

You can do either while the parcel is still with us: write to info@diamondsky.fi. If the order is already on its way, accept the parcel and return it — you have 14 days for that.

Orders to Finland are delivered by SmartPosti to a parcel locker or by courier to your door. Delivery usually takes 2–5 working days from dispatch.

Delivery to a SmartPosti parcel locker costs 4.90 € and is free on orders of 50 € or more. Courier delivery to your door costs 8.90 € regardless of the order total. Prices for other countries are on the Shipping page.

We do. Delivery to Lithuania and Estonia takes 1–4 working days, to other European Union countries from 3 working days, and to the rest of the world from 7 days. The price depends on the country and the delivery method. The exact time will be shown in the cart.

We operate as an online shop only: there is no physical shop and no collection point, and every order is sent from our warehouse in Latvia.

Write to info@diamondsky.fi — we will sort it out with the courier. If the parcel is crushed or has been opened, photograph it before you unpack everything and send us the pictures within two days of receiving it.

Payment cards (Visa, Mastercard), Apple Pay, Google Pay, MobilePay, online banking, Klarna, PayPal, bank transfer against a prepayment invoice and Diamond Sky gift cards. Card, MobilePay and online banking payments are processed by Montonio. Card details are not stored by the online store. More on the Payment page.

Yes, with Klarna. The available options, any fees and the terms are shown on the Klarna page before the payment is confirmed.

Yes, every price includes 21 % VAT. Nothing else is added at checkout apart from delivery and the services you choose yourself.

You can. Once the order is placed, the invoice arrives at the email address you gave, with the amount and our bank details. The invoice is valid for 5 days. If the payment does not arrive, we cancel the order.

Yes. Write to us within 14 days of receiving the order; you do not need to give a reason. The piece itself can be sent later — you have another 14 days for that. Write to info@diamondsky.fi and we will tell you where to send the parcel. The full terms are on the Returns and warranty page.

The buyer. We do not accept parcels sent cash on delivery. If the mistake was ours and we sent the wrong piece or something was missing from the parcel, we pay for the postage.

Within 14 days of the parcel reaching us, once we have checked that the piece is in good condition. The money goes back to the same account or the same card the payment came from. We do not refund in cash.

The return is arranged by whoever placed the order, and the money goes back to their card or account. If the piece was a gift to you, ask the person who gave it to write to us.

Body piercing jewellery, for reasons of hygiene. We also cannot take back pieces that have been worn, pieces without tags or packaging, and gift cards. Earrings can be returned if they have not been worn and the packaging is intact.

If it is a manufacturing fault, you have 2 years from the day of purchase. Send us the order number and a photograph: we will repair it, replace it or refund you — the choice is yours. Tarnished silver, worn plating and scratches count as wear, not as a fault.

You can exchange it within the same 14 days and on the same terms as a return, either for a different size or for a different piece. Write and tell us what you would like instead. We will check what is in stock and explain how to send the parcel back. If the new piece costs more, the difference has to be paid.

Our silver is 925 fineness, our gold 585 or 750 fineness. The hallmark is stamped on the piece itself.

No. We do not use nickel: in the European Union its content in jewellery is strictly limited, and we have given it up altogether. Our plating is hypoallergenic and does not irritate the skin in everyday wear.

No, we do not engrave.

A ring size is the inner diameter in millimetres: size 17 matches a finger circumference of about 53 mm. At home you can work it out from a ring that fits well, or by measuring the finger with a strip of paper. Measure in the evening, with warm hands. The size chart and both methods are on the Ring size guide page.

Yes. The pendant size on the product page includes the bail, the small loop the chain passes through.

The model is out of stock at the moment, but we will make it for your order. We allow up to 5 working days for that, and it is usually quicker. The price is fixed when you place the order, and a pre-order can be returned on the usual terms. More on the Pre-order page.

That is natural oxidation from air, perspiration and cosmetics, not a fault. The shine comes back after cleaning with a soft silver cloth. Baking soda, toothpaste and other abrasives are no good: they leave fine scratches. The rest about care is on the Jewellery care page.

Yes. Wrapping costs 3.99 € per piece and is added in the cart to each item separately. We wrap the branded box in black paper with a copper pattern and tie it with a satin ribbon. It does not add to the time needed to prepare the order.

Yes. Give the recipient's address at checkout. The invoice and payment details are sent to the buyer's email address; they are not put in the parcel. If the parcel is a gift, say so in the order comment.

Give a Diamond Sky gift card — the recipient will choose something they like. You set the amount and the message at checkout. The card is valid for 12 months and can be spent over several purchases.